LeewayGo customer policy
Replacement & Refund Policy
Our reshipment, replacement and refund support for customs seizures, damaged packaging or products, and product quality issues.
If customs seizes your shipment
If customs seizes a shipment, we offer reshipment or a refund. There is no limit on customs-related reshipments. Contact our team to arrange the resolution.
If packaging or products arrive damaged
We offer a replacement or a refund for damaged packaging or products. Contact our team with your order reference and a description of the damage. Photos of the packaging and products help us understand the issue.
If there is a product quality issue
We offer a replacement or a refund for product quality issues. Contact our team with the product, order reference and a description of the concern. Batch details and any relevant test records help us review the issue.
Arranging support
Contact the support team through the chat link on this page or email sales@leewaygo.com. We will coordinate the replacement, reshipment or refund with you.
Last updated: September 9, 2026 · Order support