International shipping assistance
Discuss the destination, order configuration and delivery requirements with the team before confirming your order.
Ordering & delivery
International delivery and support for your order.
International DDP delivery to the United States, Australia, the United Kingdom, Europe and other destinations. Transit estimates, freight and delivery details are confirmed against your order and destination.
Shipping support
Coordinated around destination and order type.
Focus markets
United States, Australia, United Kingdom, Europe, with other destinations reviewed on request.
Delivery timing
Typical delivery is approximately 15 business days. Your quote confirms the expected dispatch and delivery schedule. Timing can vary with the destination, carrier operations and customs processing.
Destination-based consultation
Provide the destination country and postal code so sales can review the available route, freight and delivery estimate.
Packaging support
Product labels and packaging requirements are reviewed alongside the order specification. Catalog vial sets are supplied intact.
Tracking coordination
Your sales contact can help with tracking and shipment updates. Include your order reference when requesting an update.
Shipping quote support
The quotation confirms the destination-specific shipping charge and agreed DDP delivery terms before order confirmation.
Delivery planning
Expected dispatch and delivery dates are reviewed with the order. Transit can vary with the destination, carrier operations and customs processing.
Shipping details
Know the cost, timing and support before you order.
Delivery estimate
Typical delivery is approximately 15 business days. Your quote confirms the expected dispatch and delivery schedule. Timing can vary with the destination, carrier operations and customs processing.
Shipping cost
Shipping typically costs USD 50–80 per order. Our team confirms the final charge for your order and destination.
DDP delivery
We arrange DDP door-to-door delivery, with duties and taxes included in the agreed shipping quote.
Complete sets
Catalog vial orders start at one complete 10-vial set per product. Sets are supplied intact; we do not sell individual vials or split an order into separate shipments.
Customs seizure support
If customs seizes a shipment, we offer reshipment or a refund. There is no limit on customs-related reshipments. Contact our team to arrange the resolution.
Damage and quality support
If packaging or products arrive damaged, or there is a product quality issue, we offer a replacement or a refund. Contact our team with your order details and a description of the issue.
Customs clearance decisions and transit times remain outside our control. Our reshipment and refund commitment applies if a shipment is seized.
Before confirmation
Your quote brings the order details together.
Current price and availability
Pricing and stock are subject to change. Sales confirms the current price, availability and batch-document status for the product, specification and quantity requested.
Payment options
Payment options include PayPal, bank transfer, credit card and cryptocurrency. Available methods and payment instructions are confirmed with your quote.